Will Dearlrrships Guve U Loaner Cars During Repairs?

Joined:

Feb 1, 2022

103

53

0

Location:

Pasadena

Vehicle:

2017 Prius Prime

Model:

Prime Premium

So I am trying to get to the bottom of this Torso creaking which is getting louder as time goes on (thread hither). The dealership is maxim they need to go along it overnight for diagnosis and any possible repairs that come.
Now according to hither it says that in the outcome of "extensive diagnosis" a loaner car would be allowed. Notwithstanding the service guy was proverb to me that they'll never give a loaner motorcar unless at that place is a safety event and the car needs to get off the road.

I'm in a tough spot considering I exercise need to use my car everyday for my livelihood. What is peoples' experience in this situation?
schja01 One of very few in Chicagoland

Joined:

Apr 22, 2005

ane,555

1,047

0

Location:

Chicagoland

Vehicle:

2018 Prius

Model:

Prime Advanced

This is an issue with this dealership.
Suggest y'all find another.
My dealer supplies a loaner for ANY service 1 doesn't want to wait for.
Joined:

Nov 8, 2022

9,629

7,643

0

Location:

New England

Vehicle:

2021 Prius Prime

Model:

Express

I think it all depends on the dealers. My dealer usually gives me a free rental machine for any extended repair service. That being said, at that place was a thread discussing "diagnosis" not beingness a role of warranty repair according to Toyota policy. Thus, strictly speaking, you are non covered past the warranty while the car is being diagnosed.
Joined:

January 8, 2022

2,260

3,021

9

Location:

California

Vehicle:

2016 Prius

Model:

Three Touring

Toyota's Transportation Assist Policy, role of the warranty terms, is explained on page 9 of the Warranty & Maintenance Guide (PDF), and the relevant instructions for dealers are in Policy five.xviii in the Toyota Warranty Policy & Procedures Manual (bachelor past subscription to techinfo.toyota.com).
Neither document defines "extensive diagnosis," merely the meaning seems clear. If the car has a defect covered under the warranty, and you lot bring it to the dealer at a reasonable fourth dimension of the morning, but they can't diagnose it the aforementioned day and must keep information technology overnight, then you're entitled to the do good, unless an exception applies.

I retrieve the dealer's representative may be disruptive this basic rule with the "dealer or owner scheduling conflicts" exception stated in the Guide. As Policy 5.18 explains:

"TMS [Toyota Motor Sales, United statesA., Inc.] volition non reimburse dealers for providing loaner vehicles due to scheduling conflicts or the unavailability of qualified technicians. Scheduling conflicts include scheduling service visits belatedly in the afternoon when service will not exist performed until the next workday (unless the vehicle is inoperative or unsafe to operate due to a warrantable condition). The dealer or the client is responsible for this expense [...]" (emphasis added).

If a dealer won't honor the warranty, in this or whatsoever other respect, the Warranty & Maintenance Guide explains what to do on pages 5–half-dozen. If the problem isn't resolved by a conversation with a director at the dealer or a phone call to the Toyota Customer Experience Heart, then you lot may notice DCA'southward folio with information almost the California Dispute Settlement Program helpful.
Joined:

Feb 1, 2022

103

53

0

Location:

Pasadena

Vehicle:

2017 Prius Prime number

Model:

Prime number Premium

All skillful-to-know information (even if I'm not able to get the loaner machine), and then cheers!
Could you suggest rebuttals to the following claims the service guy is putting forrard to avoid giving the loaner car:
1. The creaking may not be a 'warrantable' condition equally they take not identified the source of it. He says the source may be from diver mistreatment of the car and earlier they find out they can not say that it is something that will exist covered under warranty (highly likely it will exist warrantable, since it's a creaking).
2. He says Toyota Pasadena doesn't have any loaner cars so I shouldn't carp trying to get one.
Joined:

Jan 8, 2022

2,260

3,021

9

Location:

California

Vehicle:

2016 Prius

Model:

Three Touring

Y'all're most welcome.
That's the Take hold of-22 of warranty repairs. If the dealer is willing to examine the car without charging you, I'd suggest that you allow them do so, even if information technology means paying for your ain rental auto for a day or two.
As soon as it's clear that the repairs will be covered nether the warranty, if the other conditions have been met, inquire the dealer again for transportation assistance, described in Policy 5.eighteen every bit "a loaner vehicle or alternative transportation (i.e., ride share, cab fare, omnibus fare)." If they are unable or unwilling to provide it, and so make a claim for reimbursement.
That'southward the dealer's pick, but it doesn't relieve them or Toyota of the responsibility to provide the transportation benefit of the warranty, if you lot are entitled to it. They can lend you a Toyota Hire a Car vehicle, or brand arrangements with an outside rental agency, though Policy five.xviii does say they must get approving from Toyota if the loaner isn't a Toyota product. It need not be the aforementioned model as yours, though.
About 3 years ago my 2009 Gen 2 suffered the dreaded CombinationDisplay failure, so I took it to the local dealer and they said, "OK, it'south nether (extended) warranty, so yes, we'll set it for you lot!", and when I said, "OK, when can I drop it off, and how long will it take?" I was told that they wouldn't let me drive it away, since information technology was a safety outcome (no speedometer display), withal they would let me have a "loaner", and then they loaned me a make new Camry, which was very nice, although to be honest I think I preferred driving my Prius.
Anyway only at that time, the replacement CombinationDisplay was a much sought-after item and it took nearly 3 weeks for them to get the part, just somewhen I got my Prius back, no charge for the repair or for the loaner. Perhaps that'due south why I've been using that detail dealership for the by 30 or and so years, just as they say, YMMV! Good luck!
A then-chosen extended warranty is not a warranty. It is non an extension of the original manufactory warranty. It is a service contract.* If the contract says that yous get a loaner (read that fine print), nifty. If not, maybe the dealership offers a loaner every bit a manner to boost client relations. Or not.
*Merely the lying finance guy calls information technology an extended warranty. The paperwork itself does not. The contract offered by Toyota Financial Services calls it a Vehicle Service Agreement (VSA). It does not phone call it a warranty, 'considering it isn't.
Joined:

January 8, 2022

two,260

iii,021

9

Location:

California

Vehicle:

2016 Prius

Model:

3 Touring

That's truthful, in general, and—chiefly for this thread—the benefits, exclusions, and procedures for such coverage, whether from TFS or a tertiary political party, may be quite different from those of the original warranty.
In the situation @WilDavis kindly described, nevertheless, Toyota actually did extend the original warranty for the combination meter considering there were so many failures. Warranty Enhancement ZTV (PDF) was discussed in this previous thread and several others.
Why does this seem to be so appropriate correct at present??

(…IMNSHO one of the very all-time (…and funniest) pieces of dialogue ever written! )
Joined:

Feb i, 2022

103

53

0

Location:

Pasadena

Vehicle:

2017 Prius Prime

Model:

Prime Premium

So I ended up calling the Toyota Customer Experience number. They weren't very helpful. They merely said well if the Dealership doesn't have loaners then that's betwixt you and the dealership.
I was similar what??? So I'm in a bit of a bind now no one wants to assist. Basically I dropped my auto off to the dealership at 10am today and the guy chosen me back at 5pm saying "yeah we couldn't reproduce the noise issue" when I clearly gave instructions on when it occurs. He said they're going to need to proceed it overnight. Who knows when it will go done. Wth??!
Joined:

Feb 5, 2022

575

592

0

Location:

NJ

Vehicle:

2018 Prius Prime

Model:

Prime Plus

I call up that means you lot should fine some other dealership.
Joined:

Feb ane, 2022

103

53

0

Location:

Pasadena

Vehicle:

2017 Prius Prime

Model:

Prime Premium

Well they called me back and said they'll authorize a ane 24-hour interval rental for gratis every bit a courtesy to me. But non more. They said that they hear the creaking and on speaking amidst themselves, decided that they demand to tear downwards the unabridged body to get to the root of where the creaking is coming from. That could take several days and they don't know how long exactly information technology would take.
I'm currently on a mission to get someone to acknowledge that the transportation assist function of the warranty is non being honored hither. Anyone with experience in this area please let me know!